Eddy Is Going to a Conference to Get Training in the Area

question 103

Essay

Eddy is going to a conference to get training in the area of CRM.Upon his return he needs to be able to instruct upper management at his firm on "How do customer relationship management systems help firms achieve customer intimacy?" Describe how he should answer that question.

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Definitions:

Blindsight

A condition in which a person can respond to visual stimuli without consciously perceiving them, often due to damage in the visual cortex.

Dual Processing

The principle that our mind operates on two levels simultaneously, conscious and unconscious processing.

Unconscious Inferences

Unconscious inferences are judgements or decisions made without conscious awareness, often based on prior experiences and knowledge.

Visual Distraction

Anything in the visual field that can divert attention away from the intended focus.