Customer Service Modules in CRM Systems Provide Tools for

question 48

Multiple Choice

Customer service modules in CRM systems provide tools for

• A)assigning and managing customer service requests.
• B)sales quote generation.
• C)identifying profitable and unprofitable customers.
• D)managing sales prospect and contact information.

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Definitions:

Observes Behavior

The act of watching and noting the actions or reactions of individuals or groups in order to gather data about specific, often psychological, phenomena.

Variable Interval

In the context of schedules of reinforcement in behaviorism, refers to a reinforcement schedule where responses are rewarded after a variable amount of time has passed.

Praise

The act of expressing approval or commendation; an important tool in reinforcing positive behavior and achievements.

Recognition

The act of acknowledging or appreciating someone's work, achievements, or qualities.