Eddy Is Going to a Conference to Get Training in the Area

question 103

Essay

Eddy is going to a conference to get training in the area of CRM.Upon his return he needs to be able to instruct upper management at his firm on "How do customer relationship management systems help firms achieve customer intimacy?" Describe how he should answer that question.

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Definitions:

Mass

Mass is a measure of the amount of matter in an object, usually in kilograms or grams.

Liquids

A state of matter characterized by an indefinite shape that conforms to the shape of its container, but with a definite volume.

Solids

Materials with a fixed shape and volume, characterized by strong intermolecular forces.

Density

A physical property defined as the mass per unit volume of a substance, often used to identify or characterize materials.