Emotional Labor Is When Employees ____________

question 6

Multiple Choice

Emotional labor is when employees ____________.

• A)find it hard to be emotional because they are too overworked
• B)have a gap between what they feel inside, and what management expects them to display to their customers
• C)have to keep their emotions under control at the work place
• D)feel happy all the time because they enjoy their jobs
• E)are emotionally stressed by all the demands of their jobs

Understand the principles of Total Quality Management (TQM) and its application in organizational contexts.

Recognize the importance of crisis management in organizations.

Learn about service quality dimensions and their significance in customer satisfaction.

Understand different perspectives on product quality.

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Definitions:

Routine Information-Request

A standard inquiry made to obtain regular or expected information without necessitating special handling.

Bulleted

Pertaining to lists organized by bullets, used for clarity and to highlight points or steps in both written and visual materials.

Numbered List

A list organized with items denoted by numbers, typically used for step-by-step guidance, ranking, or to show sequence.

Rational Appeals

Marketing strategies that use logical arguments or factual evidence to persuade consumers of the value or benefits of a product or service.