Employees Should Be Trained in All These Areas EXCEPT ____________

question 30

Multiple Choice

Employees should be trained in all these areas EXCEPT ____________.

• A)organizational culture
• B)organizational revenue
• C)service knowledge
• D)interpersonal skills
• E)product knowledge

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Definitions:

Learning Opportunities

Situations or programs designed to facilitate the acquisition of knowledge, skills, and competencies in a specific area of interest.

Employee Hotline

A dedicated phone line or communication service set up by organizations for employees to report grievances, seek help, or provide anonymous feedback.

Non-Verbal Communication

The transmission of messages by some medium other than speech or writing.

360-Degree Feedback

A feedback mechanism where an employee receives anonymous feedback from peers, subordinates, supervisors, and sometimes clients, to assess performance.