Introduction of Checks into the Payments System Reduced the Costs

question 70

Multiple Choice

Introduction of checks into the payments system reduced the costs of exchanging goods and services. Another advantage of checks is that

• A) they provide convenient receipts for purchases.
• B) they can never be stolen.
• C) they are more widely accepted than currency.
• D) the funds from a deposited check are available for use immediately.

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Definitions:

Service Quality Dimensions

Aspects used to evaluate the quality of service, including reliability, responsiveness, empathy, assurance, and tangibles.

Service Gap

The difference between customer expectations for service quality and the actual service delivered. This gap can influence customer satisfaction and business success.

Zone of Tolerance

refers to the range within which customers are willing to accept variations in service delivery and still be satisfied.

Service Quality

The measurement of how well a delivered service matches the customer's expectations.