Effective Service Recovery Procedures Should Be ____________, ____________, ____________, and ____________

question 34

Multiple Choice

Effective service recovery procedures should be ____________, ____________, ____________, and ____________.

• A)proactive, engaged, universal, empowered
• B)planned, engaged, universal, trained
• C)proactive, planned, trained, empowered
• D)trained, engaged, flexible, spontaneous
• E)trained, engaged, universal, empowered

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Definitions:

John Cage

An innovative American composer, music theorist, artist, and philosopher known for his experimental music and use of chance operations.

Fluxus Artists

A group of avant-garde artists from the 1960s and 70s who were involved in a movement that emphasized artistic process and ideas over the finished product.

Happenings

Happenings refer to a form of performance art that emerged in the late 1950s and early 1960s, involving interactive events staged as art, characterized by their improvisational nature and the active participation of the audience.

Portland Building

An iconic postmodern office building located in Portland, Oregon, designed by architect Michael Graves and completed in 1982, known for its colorful facade and unique architectural forms.