________ May Antagonize Customers and Thus Can Be a Very

question 21

Multiple Choice

________ may antagonize customers and thus can be a very costly way of acquiring funds to meet an unexpected deposit outflow.

• A)Selling securities
• B)Selling loans
• C)Calling in loans
• D)Selling negotiable CDs

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Definitions:

Audience Rapport

The relationship of mutual understanding or trust and agreement between the presenter and the audience.

Verbal Signposts

Markers in speech or writing that help guide the audience through the content, indicating shifts in topics or important points.

Imagery

The use of descriptive language or visuals to create vivid pictures in the mind of the reader or viewer.

Multimedia Slides

Presentation slides that incorporate multiple forms of media, including text, images, audio, and video.