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The What Went Wrong? feature in Chapter 1 focuses on Clearly Canadian, a company that introduced a line of fruit-flavored bottled water in the early 1990s. The main takeaway from the feature is that:
Inventory Management
The practice of ordering, storing, tracking, and controlling inventory to ensure the right quantity and types of products are available when needed.
Customer Service
The support and assistance provided by a company to those people who buy or use its products or services.
Warehouse
A large building where raw materials or manufactured goods are stored before their distribution for sale.
Materials Management
The function responsible for planning, sourcing, moving, and storing materials used in the production of goods and services.
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