Examlex
What is required to transform a service firm from a service loser into a service leader?
Autonomy
The right or condition of self-government, or in a personal context, the capacity to make an informed, uncoerced decision.
Feedback
Information about reactions to a product, a person's performance of a task, etc., used as a basis for improvement.
Hierarchy of Needs
A psychological theory proposed by Abraham Maslow that categorizes human needs into five levels, from basic physiological needs to self-actualization.
Perform Well
Refers to achieving or exceeding the set standards or goals in a given task or activity.
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