Zappo's Competence in Customer Service, Apple's Competence in Designing Consumer

question 25

Multiple Choice

Zappo's competence in customer service, Apple's competence in designing consumer products, and Netflix's competence in supply chain management are examples of ________, which serve as each of these respective firms' competitive advantage of their rivals.

• A) foundational competencies
• B) core competencies
• C) core elements
• D) distinguishing attributes
• E) foundational attributes

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Definitions:

Intuitive Judgment

A decision-making process that relies on immediate, gut reactions rather than deliberate, logical analysis.

Ivy League College

A prestigious group of eight private universities in the northeastern United States known for their rigorous academic programs and selective admissions.

Chess Set

A collection of game pieces and a board used for playing chess, a strategic two-player board game.

Black Pieces

In games like chess and checkers, the set of pieces designated by the color black, typically controlled by one of the two players.