The Partnering for Success Feature in Chapter 9 Focuses on IConclude

question 63

Multiple Choice

The Partnering for Success feature in Chapter 9 focuses on iConclude, a company that set up a customer advisory board. The main point of the feature is:

• A) the proper time to set up a customer advisory board is just after a business has been launched
• B) the members of a firm's customer advisory board should be as diverse as possible
• C) a customer advisory board can be a good source of new product or service ideas
• D) the main purpose of a customer advisory board is to assess customer satisfaction
• E) setting up a customer advisory board before a business is launched can be a useful way of getting feedback while a product is being developed

Explain the concepts of psychological and physical dependence on psychoactive drugs.

Distinguish among depressants, stimulants, and hallucinogens and their effects on physical and psychological functioning.

Understand the reasons for sleep and its importance to psychological and physical health.

Describe the difference between automatic and controlled processes.