________ Systems Provide Information to Coordinate All of the Business

question 59

Multiple Choice

________ systems provide information to coordinate all of the business processes that deal with customers in sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention.

• A)CRM
• B)MIS
• C)ESS
• D)CPS

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Definitions:

Notes Receivable

An asset on the balance sheet representing the right to receive payments from a debtor under the terms of a promissory note.

Noncurrent Assets

Long-term resources owned by a company, such as property, plant, equipment, and intangible assets, expected to provide value beyond the immediate fiscal year.

Unearned Fees

Income received by a business for services yet to be provided or goods to be delivered; recognized as a liability until the service or good is delivered.

Current Liability

A company's financial obligations that are due to be settled within one year or within the normal operating cycle.