The Department Chain You Work for Has Had Numerous Complaints

question 37

Essay

The department chain you work for has had numerous complaints about slow customer service. Your colleague, a sales manager, informs you that this happened at a previous store she worked for, and it was cleared up by hiring more sales representatives. Should you take her advice? Why not? What techniques can you use in evaluating the problem?

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Definitions:

Imports

Goods and services that are brought into one country from another for sale.

Net Exports

The difference between a country's total exports of goods and services and its total imports, reflecting the trade balance.

U.S. Consumption

This term refers to the total value of all goods and services consumed within the United States over a specific time period.

Government Purchases

Expenditures by the government on goods and services that directly consume resources or are used in the production of public services.