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You are advising the owner of Smalltown Computer, a new, local computer repair store that also builds custom computers to order. What competitive strategies would you advise Smalltown Computer to take? Which ones will it have difficulty exercising?
Measuring HRM
The process of quantifying the efficiency and effectiveness of human resource management practices through various metrics and analyses.
Balanced Scorecard
A balanced set of measures to show contribution to organizational performance.
Activity-Based Measures
Metrics used to assess the efficiency and effectiveness of specific activities within processes or projects.
Benchmarking
The process of comparing one's business processes and performance metrics to industry bests or best practices from other companies.
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