Examlex
The last step in analyzing an ethical issue should be to identify the stakeholders-people who have a vested interest in the outcome of the decision.
Service Infrastructure
The foundational physical and organizational structures needed for the operation of a society or enterprise's services system.
Zone of Tolerance
The range within which customers are willing to accept variations in service delivery or product quality.
Quality Gap
Quality Gap is the difference between customer expectations for service quality and their perceptions of the actual service received.
Instrumental Support
Practical or material assistance provided to someone in need, such as financial help or resources.
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