________ CRM Includes Customer-Facing Applications Such as Tools for Sales

question 23

Multiple Choice

________ CRM includes customer-facing applications such as tools for sales force automation, call center and customer service support, and marketing automation.

• A)Operational
• B)Social
• C)Web-based
• D)Sales force

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Definitions:

Deterrence

A theory or strategy aimed at discouraging someone from taking an undesirable action by instilling fear of the consequences.

Rehabilitation

An approach to punishment that attempts to reform criminals as part of their penalty.

Incapacitation

A criminal justice theory aimed at reducing crime by detaining or restricting the movements of convicted offenders to prevent them from committing further offenses.

Stereotype Promise

A concept suggesting that positive stereotypes about a group can lead to increased performance and outcomes for individuals within that group.