Which of the Following Is True Regarding a Manager's Job

question 45

Multiple Choice

Which of the following is true regarding a manager's job with respect to customers?

• A) Today, the majority of employees in developed countries work in product sectors.
• B) Managers have not yet recognized the importance of delivering consistent high-quality customer services.
• C) Managers must create a customer-responsive organization in order to survive successfully in today's environment.
• D) Employees play an insignificant role in delivering quality customer services.

---

Definitions:

Raw Materials Inventory

This represents the stock of basic materials awaiting to be processed into finished goods.

Work in Process

Inventory that includes all the materials, labor, and overhead costs for products that are in the production process but not yet completed.

Finished Goods Inventory

Inventory of finished goods available for sale but still unsold.

Fire Insurance

An insurance policy that provides coverage against losses or damages caused by fire.