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Formal Communication Can Control Behavior, but Informal Communication Cannot

question 76

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Formal communication can control behavior, but informal communication cannot.


Definitions:

Crisis Recovery Stage

The phase in crisis management where an organization works to restore stability, rebuild reputation, and implement changes to prevent future crises.

Social Responsibility

The idea that businesses and individuals should act ethically and contribute positively to the welfare of society.

Benoit's Theory

A communication theory by William L. Benoit focusing on image repair discourse, outlining strategies individuals or organizations use to mitigate damage to their reputation.

Crisis

A significant and unexpected event that threatens an organization's operations, reputation, or stakeholders, requiring immediate response.

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