Giving Service-Contact Employees the Discretion to Make Day-To-Day Decisions on Job-Related

question 63

True/False

Giving service-contact employees the discretion to make day-to-day decisions on job-related activities is instrumental in creating in a customer-responsive culture.

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Definitions:

Child

A young human being, typically one who has not yet reached puberty.

Teach

To impart knowledge or skills to someone through instruction or practical demonstration.

Psychology

The scientific study of the mind and behavior, aiming to understand how individuals think, feel, and act both individually and within groups.

World War II

A global conflict that lasted from 1939 to 1945, involving many of the world's nations split into two opposing alliances: the Allies and the Axis.