If an Organization Was Going to Make Substantial Changes to Its

question 35

Multiple Choice

If an organization was going to make substantial changes to its customer service department, it would use this type of transformation tool.

• A) Business Process Reengineering (BPR)
• B) Reengineering Process Control (RPC)
• C) Engineering Control System (ECS)
• D) Total Process Improvement (TPI)
• E) System Process Control (SPC)

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Definitions:

Costing Measure

A method or metric used to calculate the total costs involved in the production of goods or delivery of services.

Employees Hired

The process of adding new individuals to an organization’s workforce through a systematic recruitment and selection process.

HRM Practices

A set of activities and procedures implemented by the human resources department to effectively manage an organization’s workforce.

Measuring

The process of determining the size, quantity, or degree of something typically through the use of instruments or techniques.