When Decision Makers Seek Out Information That Reaffirms Their Past

question 19

Multiple Choice

When decision makers seek out information that reaffirms their past choices and discount information that contradicts past judgments, they are exhibiting the ________.

• A) framing bias
• B) availability bias
• C) representation bias
• D) confirmation bias

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Definitions:

Benchmarking Information

The process of comparing one's business processes and performance metrics to industry bests or best practices from other industries.

Performance Potential

An assessment of an individual's or system's capacity to achieve future goals or targets.

Search Site

A specific type of website designed to help users find information on the internet or within the site itself through the use of keywords or phrases.

Online Social Network

A platform on the internet where users can connect, interact, and share content with a community of people with similar interests.