When a Customer Calls and Requests a Refund for a Partial

question 31

Multiple Choice

When a customer calls and requests a refund for a partial month's usage of the cable service, the fact that such situations are routine and most likely have a standard response would make the response a(n) ________ decision.

• A) unstructured
• B) nonprogrammed
• C) speculative
• D) programmed

---

Definitions:

Fixed Fee

A fee paid to the attorney by his or her client for having provided a specified legal service, such as the creation of a simple will.

Out Folder

In administrative context, a folder used to organize documents that are pending action or have been processed and are ready to be moved or mailed out.

Filing Cabinet

A piece of office furniture used for storing documents in a systematic and organized manner.

Hourly Fee

A payment model where a professional is compensated based on the amount of time spent on a specific task or project.