If a Bank Estimates the Capabilities of Its Employees Who

question 90

Multiple Choice

If a bank estimates the capabilities of its employees who provide customer service prior to implementing a new training program designed to change their method of providing customer service, it is ________.

• A) conducting an external analysis
• B) formulating its competitive strategies
• C) doing an internal analysis
• D) formulating its corporate strategies

Discuss the ethical dimensions of sociological research, including the principles of informed consent and the debate over deception.

Understand the role of hypothesis testing and operationalization in the research process.

Analyze the role of subjectivity and the insider-outsider perspective in research.

Identify the features of qualitative and quantitative research methods and their respective goals.

---

Definitions:

EMLA

A topical cream composed of a mixture of local anesthetics lidocaine and prilocaine used to numb the skin before procedures.

Topical Anesthetic

A medication applied to body surfaces to numb the area, reducing pain or discomfort.

Giardiasis

An intestinal infection caused by the parasite Giardia lamblia, resulting in diarrhea and abdominal discomfort.

Metronidazole (Flagyl)

An antibiotic medication used to treat various infections caused by bacteria and protozoans, often in the digestive tract.