To Justify an IT Investment and Receive Necessary Support and Approval

question 43

Multiple Choice

To justify an IT investment and receive necessary support and approval, a manager must often create a(n) :

• A) IT portfolio.
• B) community plan.
• C) business case.
• D) workflow diagram.
• E) business technology plan.

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Definitions:

Scripted Greetings

pre-written messages used in customer service settings to ensure consistency and efficiency in communication with clients.

Output Control

A management process where actual output is measured, compared to desired output, and adjustments are made as necessary to achieve objectives.

Profitability

The ability of a business or activity to generate a profit or financial gain compared to its costs and investments.

Regional Managers

Individuals responsible for overseeing operations and implementing strategies across various locations within a specific geographic region.