What Is Not Contained in Procedure Manuals

question 2

Multiple Choice

What is not contained in procedure manuals?

• A) background comments
• B) steps to accomplish different transactions
• C) instructions on how to recover from problems
• D) what to do next if something worked
• E) trouble-shooting

---

Definitions:

Brand Positioning

The strategy of creating a unique impression in the customer's mind so that they perceive your brand distinctively in comparison to competitors.

Succession Planning

A strategy for identifying and developing new leaders who can replace old leaders when they leave, retire or pass away.

Succession Management

The process of identifying and developing potential future leaders or senior managers, as well as individuals to fill other business-critical positions, either in the short or the long term.

Key Talent

Individuals within an organization who possess critical skills or competencies that significantly contribute to achieving business objectives.