Which Is Not a Guideline in Determining Whether Use of Questionnaires

question 74

Multiple Choice

Which is not a guideline in determining whether use of questionnaires is appropriate?

• A) The people you need to question are widely dispersed.
• B) There are only a few people involved in the systems project.
• C) You are doing an exploratory study to gauge overall opinion.
• D) You desire to do problem sensing to identify problems with the current system.

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Definitions:

Benefit Selling

A sales approach that focuses on communicating the benefits and value of a product or service to the customer, rather than just its features.

Customer Retention

Strategies and activities a business employs to keep its customers engaged and reduce customer turnovers.

Cognitive Dissonance

A psychological phenomenon that occurs when a person holds contradictory beliefs, ideas, or values, leading to psychological stress or discomfort.

Selective Exposure

The process of allowing only a portion of the information revealed to be organized, interpreted, and permitted into awareness.