Describe the Vision of Online Retailing During the Early Days

question 5

Essay

Describe the vision of online retailing during the early days of e-commerce. Did these predictions and assumptions turn out to be True?

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Definitions:

Emotion Management

Emotion management involves individuals' efforts to regulate and control their own emotional states or expressions in accordance with social norms or occupational expectations.

Feeling Rules

Norms or guidelines in a society or group about what emotions are appropriate to display in a given situation.

Sociologist Hochschild

Arlie Russell Hochschild, an American sociologist known for her work on emotional labor, time bind, and the commercialization of intimate life.