Some Firms Find Great Value by Not Incorporating Their Customers

question 92

True/False

Some firms find great value by not incorporating their customers into the value creation process.

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Definitions:

Due-Process Policies

Policies that formally lay out the steps an employee may take to appeal the employer's decision to terminate that employee.

Employment-At-Will Contracts

Legal agreements that allow either the employer or the employee to terminate employment at any time, for any reason, or for no reason at all, provided it's not illegal.

Leading Indicators

Early signs or metrics that predict future performance or trends in the economy, markets, or other systems.

Estimating Labor Surplus

The process of determining when there are more workers available than there are positions for them, often leading to unemployment or underemployment.