In Using Crowdsourcing as a Means to Integrate the Customer

question 81

Multiple Choice

In using crowdsourcing as a means to integrate the customer into the value chain,there are some perils to consider.Which of the following is not related to crowdsourcing perils?

• A) giving customers the opportunity to tarnish the company brand
• B) asking for consumer input when demand is highly uncertain
• C) eroding a low-cost competitive advantage of the firm
• D) repeatedly getting feedback from the same customer

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Definitions:

Internal Relations

The internal communications and relationships within an organization, focusing on employee engagement, communication, and morale.

Community Action Team

A group of people who come together to address issues and make improvements within their local community.

Task Force

A temporary group of people formed to carry out a specific mission or project, or to solve a problem that requires a multi-disciplinary approach.

Quality Team

A group of individuals working together with a focus on achieving high standards of performance and outcomes in their tasks or projects.