The Innovation and Learning Perspective of the Balanced Scorecard Answers

question 57

Multiple Choice

The innovation and learning perspective of the balanced scorecard answers which of the following questions?

• A) How do customers see us?
• B) What must we excel at?
• C) How do we look to shareholders?
• D) Can we continue to improve and create value?

---

Definitions:

Total Utility

The sum satisfaction or benefit that a consumer receives from consuming a particular quantity of goods or services.

Consumer Surplus

The variance between the aggregate sum consumers are prepared and able to spend on a good or service versus what they truly pay.

Consumer Surplus

The divergence between the full amount consumers intend and are able to allocate for a good or service, and the amount they really pay.

Total Utility

The complete fulfillment derived from the consumption of a specific amount of products or services.