Analyzing Customer Buying Patterns Is an Example of

question 89

Multiple Choice

Analyzing customer buying patterns is an example of

• A) CLTV.
• B) analytical CRM.
• C) operational CRM.
• D) demand planning.

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Definitions:

Genital Stage

The final stage in Freud's psychosexual development theory, occurring from puberty onwards, focusing on mature sexual intimacy.

Defense Mechanism

Psychological strategies brought into play by individuals or the ego to protect against anxiety and to manage emotional conflict and stress.

Displacement

In physics, the movement of an object from one place to another or the volume displaced by an object in a fluid.

Repression

A defense mechanism where unpleasant thoughts, memories, or feelings are unconsciously excluded from awareness.