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The criteria used for evaluation in a scoring model are usually determined by
Crisis Management Plan
Plan that defines operational procedures to deal with a crisis, including communication tasks and responsibilities.
Operational Procedures
Specific methods or steps that are followed to perform a task or operation within an organization or system.
Communication Tasks
Activities involved in conveying information or messages between people or groups.
Professional Manner
Conducting oneself in a way that is appropriate for the workplace and reflects well on one's professionalism.
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