UPS's Use of Web-Based Tools That Allow Customers to Embed

question 51

True/False

UPS's use of Web-based tools that allow customers to embed UPS functions such as tracking and cost calculations into their own Web sites was an information systems solution used to achieve customer intimacy.

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Definitions:

Centre-of-Gravity

An optimization technique used in logistics and supply chain management to determine the optimal location of a facility based on minimizing transportation costs, considering the geographic location of suppliers, manufacturers, and customers.

Tonnes

A metric unit of mass equivalent to 1,000 kilograms or approximately 2,204.6 pounds.

Processing Mill

A facility where raw materials are processed, refined, or transformed into finished products through various mechanical or chemical procedures.

Transportation Costs

The expenses associated with moving goods from one location to another, including fuel, labor, and maintenance of vehicles.