A Firm Can Achieve Differentiation Through All the Following Means

question 22

Multiple Choice

A firm can achieve differentiation through all the following means except

• A) improving brand image.
• B) offering lower prices to frequent customers.
• C) better customer service.
• D) adding additional product features.

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Definitions:

Leadership

The act of guiding or influencing a group towards the achievement of goals.

Service Performance Behaviours

Actions undertaken by employees in customer-oriented service roles that contribute to the delivery and quality of service.

Servant Leadership

is a leadership philosophy that emphasizes the importance of serving others and prioritizing the needs of employees and the community over personal gain or power.

Leader Behaviour

Actions and conduct by a leader that influence the motivation, environment, and performance of a team.