Customer Relationship Management Systems Typically Provide Software and Online Tools

question 14

Multiple Choice

Customer relationship management systems typically provide software and online tools for sales,customer service,and:

• A)marketing.
• B)account management.
• C)advertising.
• D)public relations.
• E)human resources.

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Definitions:

Clusters

Groups or collections of similar items, events, or characteristics closely positioned or occurring together.

Behavior

The actions or reactions of an individual or group in response to external or internal stimuli.

Conflict Avoidance

A strategy or approach where individuals preemptively avoid situations or discussions that are likely to lead to disagreements or disputes.

Marriages

A socially, culturally, and legally recognized union between individuals that establishes rights and obligations between them and their children, and between them and their in-laws.