SFA Modules in CRM Systems Would Provide Tools for

question 75

Multiple Choice

SFA modules in CRM systems would provide tools for

• A)assigning and managing customer service requests.
• B)capturing prospect and customer data.
• C)identifying profitable and unprofitable customers.
• D)managing sales prospect and contact information.
• E)employee performance management.

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Definitions:

Intimacy

The feeling of being emotionally close to and connected with another individual, often involving a sense of shared understanding and affection.

Passionate Love

An intense emotional and physical attraction towards someone, characterized by excitement and euphoria.

Elderly Person

An individual typically aged 65 or older, often experiencing the physical and possibly cognitive changes associated with aging.

Sexual Activity

Behaviors involving physical intimacy, including intercourse, that are often an expression of attraction or love.