Operational CRM Applications Include Tools for

question 73

Multiple Choice

Operational CRM applications include tools for

• A)identifying buying patterns.
• B)calculating CLTV.
• C)salesforce automation.
• D)pinpointing unprofitable customers.
• E)creating segments for targeted marketing.

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Definitions:

Homophobic

Exhibiting or characterized by prejudice against homosexual people.

Deindividuation

A psychological state characterized by lowered self-consciousness, decreased sense of personal responsibility, and increased behavior in line with group norms, often seen in large groups or anonymous contexts.

Ku Klux Klan

A secretive and often violent organization in the United States, historically advocating for white supremacy, white nationalism, and anti-immigration sentiments.

Aggression

A range of behaviors intended to harm or assert dominance over others, which can be physical or verbal.