________ CRM Includes Customer-Facing Applications Such as Tools for Sales

question 69

Multiple Choice

________ CRM includes customer-facing applications such as tools for sales force automation,call center and customer service support,and marketing automation.

• A)Analytical
• B)Employee
• C)Operational
• D)Partner
• E)Next-generation

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Definitions:

Internal Reference

A predetermined or fixed point within a system used as a standard for measurement or comparison.

ICON

A graphical symbol representing a program, function, data, or file on a computer interface.

Function Blocks

In industrial automation, function blocks are pre-defined program instructions used to perform specific logical, arithmetic, or control functions in programmable controllers.