The Use of Multiple-Performance Measures in the Balanced Scorecard Would

question 78

Multiple Choice

The use of multiple-performance measures in the Balanced Scorecard would be expected to lead to all of the following EXCEPT:

• A)more extensive use of financial measures such as cost and profit.
• B)employees recognizing the various dimensions of their work.
• C)the use of new performance measures such as customer satisfaction and employee morale.
• D)group-level performance measures.

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Definitions:

Autocratic

A leadership style characterized by individual control over all decisions and little input from group members.

Buying Center Culture

The collective norms, values, and practices of the group of individuals within an organization who participate in the purchasing decision process.

Buying Center

A group of individuals within an organization who are responsible for making purchasing decisions, often comprising members from different departments and roles.

Influencer

The buying center participant whose views influence other members of the buying center in making the final decision.