A Chain of Cause-And-Effect Relationships That Appropriately Link the Four

question 5

Multiple Choice

A chain of cause-and-effect relationships that appropriately link the four balanced scorecard perspectives is:

• A)a high return on investment causes customer loyalty that results in skilled production workers that improve process quality.
• B)skilled production workers help to produce process quality that results in customer loyalty that helps to increase return on investment.
• C)customer loyalty results in a high return on investment that results in the ability to attract skilled production workers that improve process quality.
• D)improved process quality results in a high return on investment that causes customer loyalty that results in the ability to attract skilled production workers.