The Use of Multiple-Performance Measures in the Balanced Scorecard Would

question 78

Multiple Choice

The use of multiple-performance measures in the Balanced Scorecard would be expected to lead to all of the following EXCEPT:

• A)more extensive use of financial measures such as cost and profit.
• B)employees recognizing the various dimensions of their work.
• C)the use of new performance measures such as customer satisfaction and employee morale.
• D)group-level performance measures.

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Definitions:

Pioneering Women

Women who were the first to undertake or accomplish something in their field or society, breaking barriers and setting examples for future generations.

Minority Psychologists

Psychologists who belong to a racial, ethnic, or cultural minority group, and who may focus on issues relevant to the psychology of minority populations.

Field of Psychology

The scientific study of the mind and behavior, including processes related to thoughts, emotions, and actions.

Total Manufacturing Costs

The aggregate of direct materials, direct labor, and manufacturing overhead incurred in the production of goods.