The Following Statements Are True Regarding the Customer Perspective in the Balanced

question 60

Multiple Choice

The following statements are true regarding the customer perspective in the Balanced Scorecard EXCEPT:

• A)Customer satisfaction leads to customer retention
• B)A customer target might be to reduce cash expenses by 3%.
• C)Customer retention generally leads to increased customer profitability
• D)Success in the customer perspective should lead to improvement in the financial perspective.

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Definitions:

Shodded Hemostats

Surgical instruments with protective coverings used to clamp blood vessels and control bleeding during procedures.

Lungs

Pair of respiratory organs in the chest that facilitate gas exchange between the body and the environment.

Tidaling

Fluctuations in fluid level within a drain tube, indicating patency and that the system is functioning properly.

Water Seal

A system used primarily in chest drainage that prevents air from re-entering the pleural space while allowing gases and fluid to escape, typically part of a chest tube setup.