Aggressive Customers Who Demand Low Prices and Customized Services

question 53

Multiple Choice

Aggressive customers who demand low prices and customized services:

• A)require high costs to serve.
• B)are most profitable to serve.
• C)are customers to eliminate.
• D)require high costs and are most profitable to serve.

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Definitions:

Performance

The act of carrying out or accomplishing tasks and duties, often measured against standards of accuracy, completeness, cost, and speed.

Prepotent Needs

Fundamental needs that take priority over others, such as physiological and safety needs, which must be satisfied before an individual can focus on higher-level psychological or self-fulfillment needs.

Self-Actualization Needs

The highest level in Maslow's hierarchy of needs, representing the pursuit of fulfilling one’s potential and self-fulfillment.

Physiological Needs

Basic human requirements necessary for survival, such as food, water, shelter, and sleep, according to Maslow's hierarchy of needs.