________ Uses Measurements of Customer Attitudes Toward the Product or Service

question 67

Multiple Choice

________ uses measurements of customer attitudes toward the product or service.

• A)Profitability
• B)Customer satisfaction
• C)Customer loyalty
• D)The net promoter score

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Definitions:

Blake And Mouton

Creators of the Managerial Grid model, which identifies different leadership styles based on concern for people and concern for production.

Task Behaviors

Actions and activities that an individual engages in to complete a given task.

Process Behaviors

Actions and conducts that contribute to the ongoing operations and methodologies within an organization or project.

Relationship Behaviors

Actions taken by individuals in leadership roles that help to establish and maintain positive interactions and connections with others.