SFA Modules in CRM Systems Would Provide Tools for

question 77

Multiple Choice

SFA modules in CRM systems would provide tools for

• A) assigning and managing customer service requests.
• B) capturing prospect and customer data.
• C) identifying profitable and unprofitable customers.
• D) managing sales prospect and contact information.

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Definitions:

Neurotics

Individuals characterized by anxiety, emotional instability, and intense, irrational responses to stress.

Compulsively Avoid

Refers to an uncontrollable need to avoid certain situations, tasks, or responsibilities out of fear, anxiety, or avoidance of discomfort.

Personal Orientation Inventory

A questionnaire based on self-reporting aimed at assessing individual development and the achievement of one's full potential.

Self-Actualization

The achievement or satisfaction of one's abilities and possibilities, seen as an innate motivation or necessity in every individual.