______________________ Tools Enable a Business to Connect Customer Conversations and Relationships

question 99

Multiple Choice

______________________ tools enable a business to connect customer conversations and relationships from social networking sites to CRM processes.

• A) Social CRM
• B) Twitter CRM
• C) Facebook CRM
• D) Salesforce CRM

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Definitions:

Preconventional

A stage in moral development where individuals' moral reasoning is based primarily on the consequences of their actions to themselves.

Stage of Morality

Refers to levels of moral development individuals go through as they progress in making ethical decisions.

Self-interest

The focus on one's own advantage and well-being without necessarily considering the impact on others.

Stage of Morality

Concept in moral development theory that classifies individuals' reasoning about ethical and moral issues into distinct levels or stages.