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W. Edward Deming
An American engineer, statistician, and management consultant known for his work in the field of quality management and his contribution to Japan's industrial recovery post-World War II.
Organizational Learning
The process through which an organization acquires, develops, and transfers knowledge, skills, and values, improving its effectiveness over time.
David A. Garvin
A renowned academic and author known for his contributions to the fields of business management and quality management.
Boundary-Spanning Subsystem
Part of an organization that interacts with the external environment, facilitating the input and output transactions between the organization and its external stakeholders.
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