Juanita, a First-Line Manager at a Software Manufacturer, Wants to Help

question 78

Multiple Choice

Juanita, a first-line manager at a software manufacturer, wants to help her subordinates develop their skills in specific technical areas. Therefore, she selects certain duties that she is responsible for and transfers them over to her subordinates for completion. She then follows up to provide guidance and feedback. This process is referred to as:

• A) Downward management
• B) Delegation
• C) Upward management
• D) Outsourcing

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Definitions:

Repressed Childhood Conflicts

Traumatic or anxiety-inducing experiences from one's childhood that are unconsciously blocked from conscious memory.

Client-Centred Therapy

A humanistic approach to psychotherapy developed by Carl Rogers, emphasizing an individual's capacity for self-healing and personal growth in a supportive environment.

Genuineness

The quality of being open, sincere, and honest in one's feelings and expressions.

Defensive

A psychological or physiological response aimed at protecting oneself from perceived threats or harm, often involving avoidance or counteraction.