Beatriz Has Been Asked to Create Specific Objectives for the Quality-Control

question 26

Multiple Choice

Beatriz has been asked to create specific objectives for the quality-control department she supervises. Her company has received a number of complaints from customers who have found broken or ill-fitting parts in the products they have purchased. Which of the following would be a well-stated objective?

• A) Reduce the number of defective products that leave the factory by 50% over the next four months.
• B) Work smarter not harder.
• C) Get it right the first time.
• D) Strive for customer satisfaction at all times.

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Definitions:

Speaking Outline

A brief outline that contains the key points and supporting evidence for a speech, intended to help the speaker stay on topic.

Delivery Cues

Nonverbal signals or behaviors used by speakers to guide the delivery of their message, such as gestures, facial expressions, and tone of voice.

Visual Aids

Tools such as graphs, charts, images, and videos used to enhance understanding and retention of information.

Logical Argument

A reasoned, logical way of asserting the truth of a statement, theory, or conclusion.